OH YEAH PET CARE’s Terms & Conditions for Walking & Pet Care Visits
Commencement Date and Duration
1.1. This Agreement shall commence on the date of the electronic agreement/signature on My Pet Walker and shall continue until terminated in accordance with clause 6.1.
Services
2.1. OH YEAH PET CARE shall perform the Services in an attentive, reliable and caring manner, using all reasonable skill and care, having due regard to the Policies & Procedures and any relevant information set out in the Booking Form/s of My Pet Walker.
2.2. OH YEAH PET CARE shall act in accordance with all reasonable instructions given to it by the Client provided such instructions are compatible with the specification of Services provided in the Policies and Procedures.
2.3. OH YEAH PET CARE shall be responsible for ensuring that it complies with all statutes, regulations, byelaws, standards, code of conduct and any other rules relevant to the provision of Services.
Client’s Obligations
3.1. The Client shall use all reasonable endeavours to provide all pertinent information to OH YEAH PET CARE necessary for OH YEAH PET CARE’s provision of the Services.
3.2. The Client authorises OH YEAH PET CARE to carry out the Services.
3.3. The Client agrees that the information provided to OH YEAH PET CARE is true to the best of his information, knowledge and belief.
3.4. The Client confirms that all vaccinations, treatments, licences, permits etc which he is obliged to have by law arising from the ownership of the pet have been obtained.
3.5. The Client may issue reasonable instructions to OH YEAH PET CARE in relation to OH YEAH PET CARE's provision of Services. Any such instructions should be compatible with the specification of Services provided in the Policies and Procedures.
3.6. The Client will be responsible for all medical expenses and damages resulting from any injury to OH YEAH PET CARE its employees and agents, or to other persons by the pet.
3.7. The Client shall fully indemnify OH YEAH PET CARE in respect of costs and damages arising from any claim from any person suffering either injury or death caused by the Client’s pet.
3.8. The Client authorises OH YEAH PET CARE to arrange for any emergency veterinary care that may be necessary during the provision of its Services. OH YEAH PET CARE shall use all reasonable efforts to obtain the Client’s consent prior to obtaining emergency care.
3.9. The Client agrees to reimburse OH YEAH PET CARE for any additional fees and expenses for providing emergency care. The Client further agrees to cover the cost of additional visits which may be necessary to ensure the pet’s safety or to monitor the pet’s progress in recovering from sickness or injury.
3.10. OH YEAH PET CARE shall use its best efforts to use the pet’s normal Veterinary Surgeon wherever possible. The Client authorises OH YEAH PET CARE to appoint an alternative Veterinary Surgeon to examine the pet and carry out such treatment or surgery as may be appropriate if the pet’s normal Veterinary Surgeon is not available.
3.11. The Client shall ensure that OH YEAH PET CARE has access to the Client’s home or other specified location at the times to be agreed between OH YEAH PET CARE and the Client.
3.12. Any delay in the provision of Services resulting from the Client’s failure or delay in complying with any of the provisions in this Clause 3 shall not be the responsibility or fault of OH YEAH PET CARE.
3.13 Dogs will be walked on lead unless we have received an Off Lead Disclaimer form signed by the Client and the dog displays good recall and general obedience.
3.14 If your dog/s escapes during a walk, on our premises or out of a vehicle (assuming no negligence is found on the part of the Carer) any liability for the dog/s actions remains the responsibility of the owner.
3.15. OH YEAH PET CARE may use any photographs and videos taken of the pets in their care on their website, social media pages and in marketing materials, unless expressly requested otherwise by the Owners.
3.16. OH YEAH PET CARE will not walk dogs that wear choke chains or electric collars nor can we administer negative punishment (smacking or jerking collars or any method which may cause your dog pain or distress).
3.17. Towels should be provided if you wish your dog to be wiped down following the walk especially in adverse weather.
3.18. The Client understands that OH YEAH PET CARE has clients keys on their person the day of the walk, when not in use client keys are kept in a lock box at the address of OH YEAH PET CARE. This is to protect the Client's security and ensure that the Client has access upon request of their key. Before the first scheduled walk can commence, the Client has 3 options:
- Purchase a key safe box from anywhere of their choosing. Let us know the key box code and where it is kept.
- Schedule a key pick-up/drop-off.
- Leave the key in an agreed upon location/ neighbour.
3.19. The Client understands that it is their responsibility to request their key upon the end of services and agrees to communicate how they would like their key to be handed over. OH YEAH PET CARE can post the clients key through the clients letter box upon client request if a physical handover is inconvenient, should this be requested the client understands that upon posting the key it is the clients responsibility there after and any liability for the key/s remains the responsibility of the owner.
Fees and Payment
4.1. OH YEAH PET CARE will charge the Client for the Services as quoted in the Booking Form of the My Pet Walker App and the Client agrees to pay OH YEAH PET CARE the Fees, 7 days in advance of the start date of service.
4.2. The Client agrees to reimburse OH YEAH PET CARE for any additional fees for providing emergency care, as well as any expenses incurred for, without limitation, unexpected visits, transportation, housing, food or supplies on proof of a valid receipt.
4.3. Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002, we would like to remind customers that payments are due in full 7 days in advance of scheduled services (regular dog walking, day care, pet visits and home boarding) and or on the day of the first scheduled service (ad hoc dog walking/pet care). We as a company reserve the right to impose a £2.50 initial late payment fee if a payment is more than three days overdue, then £0.50 charged on a daily basis from the fourth day until payment is received in full.
4.4. Should any payment due under this Agreement remain unpaid for 7 days after it falls due, OH YEAH PET CARE will be relieved of their contractual obligations under this Agreement to provide the Services until such time as payment is made.
Cancellations
5.1. In the event of the Client cancelling the Services, the Client agrees to pay OH YEAH PET CARE a fee equal to:
5.1.1. 50% of the Fees if cancellation occurs within the same week of the scheduled service (Dog
Walking, Cat & Small Animal Care, Pet/Dog Home Visits)
5.1.2. 100% of the Fees if cancellation occurs less than 48 hours of the scheduled service (Dog Walking, Cat & Small Animal Care, Pet/Dog Home Visits)
5.1.4. 100% of the Fees if cancellation occurs within the same week of the scheduled service (Day Care) 5.2. Without prejudice to clause 9.1, in the event of OH YEAH PET CARE cancelling or otherwise not being able to provide the Services OH YEAH PET CARE shall either:
5.2.1. arrange alternative services or providers to a value and quality that would have been provided; or
5.2.2. refund any monies paid under this Agreement for the Services; and
5.2.3. In either case, provide 24 hours’ notice, or if 24 hours is not practical, for example in a sudden event or emergency, notice as soon as it is reasonably possible.
Early Termination
6.1. This Agreement can be terminated by;
6.1.1. either Party serving not less than 28 days written notice on the other Party;
6.1.2. OH YEAH PET CARE, by written notice to the Client with immediate effect, in the event that any Fees or charges owed by the Client to OH YEAH PET CARE remain outstanding for 28 days.
6.1.3. Should any pet become aggressive or dangerous, OH YEAH PET CARE shall, in their sole discretion, take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. This may, without limitation, include a refusal to offer the Services and immediate termination of this Agreement
6.2. The Client shall pay OH YEAH PET CARE for all fees, expenses and charges incurred up to the date of termination of this Agreement.
Insurance
7.1. OH YEAH PET CARE shall ensure that it has in place at all times suitable and valid insurance that shall include Public Liability Insurance relative to the services performed for the Client.
7.2. It is agreed by the Parties that it is the Client’s responsibility to ensure that the property, its contents and pets are adequately insured throughout the duration of the Agreement. As OH YEAH PET CARE’s pet-sitter insurance is not a substitute for your own pet insurance policy, we recommend that you take out pet insurance of your own.
7.3. OH YEAH PET CARE accepts no liability for damage caused by your dog during a walk. You will be liable in the event that the Carer or a third party is injured by your dog.
7.4. If the Walkers vehicle or property is damaged by your dog, other than reasonable wear and tear, you agree to make good such damage.
7.5. Walkers are covered by insurance in relation to their performance of their duties as pet-sitters under
OH YEAH PET CARE’s Contractor agreement and is operational only in respect of carers performing walking/pet care assignments expressly agreed by OH YEAH PET CARE for the periods and dates confirmed in accordance with its bookings procedures set out above.
Indemnity and liability
8.1. OH YEAH PET CARE shall not be liable for any loss or damage suffered by the Client resulting from the
Client’s failure to follow any instructions given by OH YEAH PET CARE.
8.2. The Client shall accept full liability and responsibility for any event occurring or arising from the behaviour or characteristics of their pet.
8.3. The Client accepts that even if their dog is vaccinated there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold OH YEAH PET CARE responsible if their dog contracts Kennel Cough while walking with us.
8.4. The Client will indemnify OH YEAH PET CARE against any damage or injury caused by the pet towards any property, person or other animal; this will include, but is not limited to veterinary, medical and legal fees.
8.5. OH YEAH PET CARE shall not be responsible for any damage caused to the Client’s property or possessions or that of others caused by the Client’s pet during the period the pet is in its care. The Client agrees to indemnify OH YEAH PET CARE against any such claims as may be made against it arising out of or in connection with this Clause.
8.6. OH YEAH PET CARE accepts no responsibility or liability for the security of the Client’s property or premises, or any loss or damage which may be sustained as the result of action taken by themselves or third parties who also have access to the Client’s property or premises before, during or after expiry of this Agreement.
8.7. OH YEAH PET CARE shall not be liable for the injury, loss, death or any actions, fines or penalties as may be imposed on pets permitted unsupervised access to the outdoors.
8.8. OH YEAH PET CARE will care for your pet as the Client would, and whilst OH YEAH PET CARE will make every effort to ensure the safety of the pet and ensure that the pet is well looked after in the Client's absence, OH YEAH PET CARE cannot be held liable for any loss, illness or injury of any pet whilst in OH YEAH PET CARE’s care, nor for any death of a pet unless OH YEAH PET CARE can be shown to be negligent.
8.9. The Client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of OH YEAH PET CARE. The Client is responsible for supplying their dog with a collar and tag which has the clients personal contact information, the contact information will include address/ contact telephone number whilst pets are in the care of OH YEAH PET CARE. OH YEAH PET CARE’s pet-sitter insurance is not a substitute for your own pet insurance policy, we recommend that you take out pet insurance of your own.
8.10. Nothing in this Agreement shall limit or exclude OH YEAH PET CARE’s liability for death or personal injury.
Aggressive or antisocial animals
9.1. Should any pet become aggressive or dangerous, OH YEAH PET CARE shall, in their sole discretion, take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. This may, without limitation, include:
9.1.1. a refusal to offer the Services and immediate termination of this Agreement;
9.1.2. obtaining assistance from a Vet, the R.S.P.CA or the police;
9.1.3. placing the pet in a boarding kennel;
9.2. Any fees and costs incurred in taking action pursuant to clause 9.1 shall be directly chargeable to and recoverable from the Client.
9.3. OH YEAH PET CARE shall not be liable to the Client for any refund of Fees where the Client has not specified the behaviour and characteristics of the pet in the Booking Form and OH YEAH PET CARE terminates this Agreement pursuant to clause 9.1.1.
Entire Males and Unspayed Females
10.1. OH YEAH PET CARE shall not board entire male dogs or unspayed females whilst they are in season.
Clients who provide incorrect information at the point of sign up shall lose Fees paid for the trial booking and the 24 hour period may be cut short by OH YEAH PET CARE if the dog sprays, humps or shows aggression. 10.2. OH YEAH PET CARE shall not walk a Clients unspayed female whilst in season off lead, regardless of whether the Off Lead Disclaimer Form/My Pet Walker has been signed/option selected. It is a Client's responsibility to notify their walker so that adequate precautions can be taken and the dog walked solo (if usually walked in a group) or visited in the house and garden only.
10.3. OH YEAH PET CARE shall not walk entire males over the age of 12 months within a group setting; where this is requested it will be granted on a case by case (behaviour determined) basis. The client agrees it is their responsibility to notify their walker of any humping behaviour/s and the entire dog's age.
Force Majeure
11.1. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing its obligations under this Agreement caused by conditions beyond its control including but not limited to acts of God, war, strikes, fires, floods, governmental restrictions or power failures.
11.2. The Party (the “Affected Party”) prevented from carrying out its obligations shall give notice to the other Party of an Event of Force Majeure upon it being foreseen by, or becoming known to, the Affected Party.
Assignment
12.1. OH YEAH PET CARE shall be entitled to perform any of the obligations undertaken by it through any other member of its group or through suitably qualified and skilled sub-contractors. Any act or omission of such other member or sub-contractor shall, for the purposes of this Agreement, be deemed to be an act or omission of OH YEAH PET CARE
Data Protection
13.1. OH YEAH PET CARE shall not use or pass to a third party (other than information needed by a carer to perform their duties). All information relating to the client, their property and pet(s) will be stored in accordance with the Data Protection Act 1998.
13.2. OH YEAH PET CARE occasionally shares photo updates of guest dogs and resident dogs with site users and the public. You agree that OH YEAH PET CARE may, at its sole discretion, publish these photos on the site and across social media including Facebook, Twitter and similar sites. No identification will be given except the dog’s first name.
Entire Agreement
14.1. This Agreement, along with the Booking Form/s on My Pet Walker, Policy & Procedures document and Veterinary Release Form/option selected on My Pet Walker constitute the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal. Any alteration of this Agreement must be in writing and signed by both Parties.
Notices
15.1. Any notice required to be served under this Agreement shall be in writing and shall be served by hand, post or electronic mail.
15.2. Notices shall be deemed served:
15.2.1. upon delivery, when delivered by hand,
15.2.2. upon accepting delivery by signed receipt post/courier, when delivered by using a ‘signed for upon delivery’ postal service or courier.
15.2.3. immediately following transmission, if by electronic mail provided the sender does not receive a non-delivery message.
Governing Law and Jurisdiction
16.1. This Agreement, its formation and any contractual disputes or claims shall be governed by and in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16.2. Any Forbearance, tolerance or delay in either party enforcing its contractual or legal rights shall not prejudice, restrict or prevent the right of the injured party to enforce its rights at a later date or later breach.
In signing/choosing the options on the electronic Agreement on My Pet Walker, the Client acknowledges they are legally authorised and entitled to do so, they fully understand and accept the terms (having taken legal advice if they consider it appropriate or necessary) and agree to be bound by the terms.
I’m interested. What do I do next?
There are 2 easy options for getting started with Oh Yeah Pet Care:
- You can call or message us on
07427 689807
- You can send us an email at
Thanks so much for your interest in
Oh Yeah Pet Care!
We look forward to meeting you and your pets,
Samantha Bradley, Owner
| Oh Yeah Pet Care
PROFESSIONAL PET CARE IN
KINGSTON UPON HULL
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